Questions, answered.

Bookings are paid online by UPI through our payment partner MMADPay. UPI payments work with any UPI app — GPay, PhonePe, Paytm, BHIM, or any bank's UPI service. As every booking is confirmed and delivered online, we do not offer Cash on Delivery.

Yes. The entire site runs on HTTPS/TLS encryption. UPI transactions are processed end-to-end by our gateway partner. We do not store any UPI ID, PIN, OTP or banking credentials on our systems — only the transaction reference number for reconciliation.

Your booking is confirmed online and your travel voucher is emailed to you immediately, so there is no dispatch stage. Changes to travel dates, traveller names or pick-up details are made on a best-effort basis and depend on availability with the local operator — write to hello@aminrja.com or call 7224092503 with your booking number as early as possible. To cancel rather than change: cancellation is free up to 48 hours before your travel date, with charges after that — the full slab is in our Cancellation & Refund Policy.

UPI declines are usually due to bank-side timeouts, daily UPI limits, or a temporary outage of the UPI app. In such cases no amount is deducted and no booking is created. Simply retry the payment or switch to a different UPI app. If an amount was debited but you did not receive a booking confirmation, it is an unsuccessful transaction — the bank auto-reverses it, typically within 5–7 business days. Write to hello@aminrja.com with the UPI reference number and we will follow it up with the gateway on your behalf.

Yes. All prices on the Website are inclusive of GST. The GST breakdown appears on the tax invoice emailed to you with your booking confirmation. Our GSTIN is 23ABFCA7838P1Z4.

Everything we sell is a travel service booked online — nothing is shipped or couriered. The moment your UPI payment succeeds, your booking confirmation and travel voucher (a PDF) are emailed to the address you entered at checkout, usually within a few minutes. Please enter your email address carefully, as that is where your voucher is delivered.

No. There are no shipping, handling, courier or delivery charges of any kind, because your voucher is delivered by email. The price shown at checkout is the all-inclusive amount payable, inclusive of applicable GST.

Delivery of your voucher is by email, so there are no PIN-code restrictions — you can book from anywhere. Whether a particular tour, transfer or experience operates in your chosen city is shown on each tour page, along with the pick-up point and departure options.

Use Find My Booking and enter your booking number to view the status and re-download your voucher at any time. The download link in your confirmation email works too, and does not expire.

Carry your voucher (printed or on your phone) and a government-issued photo ID for each traveller. Your voucher lists the reporting time, pick-up point, inclusions and the local operator's contact number. If you have not received it within 30 minutes of payment, check your Spam/Promotions folder, then write to hello@aminrja.com or call 7224092503.

No. A booking is a travel service, not a physical product — there is nothing to return, exchange or send back. What you can do instead is cancel: free of charge up to 48 hours before your travel date, with cancellation charges after that. See the next question, or read the full Cancellation & Refund Policy.

Yes. Cancel more than 48 hours before your travel date and you get a 100% refund — unless that tour's page states a different window, which is always shown before you pay. Cancel between 48 and 12 hours before, and 50% is refunded. Inside 12 hours, or if you do not turn up, no refund is payable. Email hello@aminrja.com or call 7224092503 with your booking number — the cancellation takes effect when we receive it, so send it as early as you can.

We acknowledge every request within 2 business days. Where a refund is approved, it is initiated within 5 business days and credited back to the same UPI ID or bank account used for the original payment; your bank typically takes a further 5–7 business days to reflect it. We never refund to a different account or instrument.

If a trip cannot operate — for example due to weather, a road closure, or an operator-side issue — we will contact you on the phone number and email in your booking and offer an alternative date or an equivalent experience. If neither works for you, the amount paid for that trip is refunded in full.

Tell us within 48 hours of the travel date at hello@aminrja.com or 7224092503, with your booking number and details of what happened. We take it up with the local operator and respond with a resolution. If you are not satisfied, you may escalate to our Grievance Officer via the Grievance Redressal page.

Our registered office is at 2nd Floor, 25, 584, MG Road, 56 Dukkan, Indore, Indore, Madhya Pradesh, 452001, registered as AMINIRJA TRAVELS PRIVATE LIMITED (GSTIN 23ABFCA7838P1Z4).

Yes. We arrange group departures, corporate offsites, MICE travel and fully customised itineraries across India. Please write to hello@aminrja.com or call 7224092503 with your dates, group size and destinations.

Our Grievance Officer is Manish Sharma & Manas Surothiya, reachable at grievance@aminrja.com or 7224092503. Read the full Grievance Redressal procedure for timelines and escalation paths.