Cancellation & Refund

1. What you are buying

Every booking made on Aminrja is a travel service — a tour, guided experience, transfer or rail journey operated on a specific date. It is not a physical product. Nothing is shipped, couriered or delivered to an address, so returns and exchanges do not apply. On successful payment your booking confirmation and travel voucher are emailed to you immediately.

Because seats, vehicles, guides and entry slots are held for you on a fixed date, cancellations are governed by the timescales below rather than by a general right of return.

2. Free cancellation window

To cancel, email hello@aminrja.com or call 7224092503 with your booking number. The cancellation takes effect from the time we receive your request, so please send it as early as you can. We confirm every cancellation in writing — if you have not had a confirmation from us, the booking is still live.

3. Cancelling after the free window

Once the free-cancellation window has closed, the operator has already committed vehicles, guides, permits and entry tickets for your travel date. Cancellation charges then apply:

• Between 48 and 12 hours before the travel date: 50% of the amount paid is refunded.
• Less than 12 hours before the travel date: no refund is payable.
• No-show — you do not arrive at the stated reporting point at the stated time, without cancelling: no refund is payable.

Multi-day tours, luxury rail journeys and any tour involving third-party rail, air or hotel reservations may carry stricter terms set by the operator. Where they do, those terms are stated on the tour page and shown to you before payment.

4. Changing a booking instead of cancelling

If your plans have shifted rather than fallen through, ask us to move the booking. Changes to the travel date, traveller names or pick-up details are made on a best-effort basis and depend on availability with the local operator. Where a change is possible within the free-cancellation window, we make it at no charge; you pay only the difference if the new date carries a higher rate.

5. If we or the operator cancel

Occasionally a trip cannot run — weather, a road or park closure, a safety concern, or an operator-side issue. If that happens we contact you on the phone number and email in your booking and offer an alternative date or an equivalent experience. If neither works for you, you receive a full refund of the amount paid for that trip, with no deduction, regardless of how close to the travel date the cancellation happens.

6. Other situations where a refund is made in full

• Voucher not delivered: your payment succeeded but no booking confirmation or voucher reached you, and we are unable to deliver it after you contact us.
• Duplicate or accidental charge: you were charged more than once for the same booking, or charged in error.
• Service materially different from what was described: the experience delivered differs materially from the inclusions listed on the tour page, and we are unable to put it right.

A payment that was debited without a booking confirmation being generated is an unsuccessful transaction, not a refund case — your bank reverses it automatically, ordinarily within 5–7 business days. Send us the UPI reference number and we will follow it up with the gateway on your behalf.

7. What is not refundable

• Change of mind after the free-cancellation window has closed.
• No-shows, late arrival at the reporting point, or an incomplete tour because you left partway through.
• Portions of a tour you chose not to use — a skipped monument, meal or activity that was included and available.
• Costs you arranged yourself around the booking — flights, trains, hotels or visas booked separately.
• Denial of entry or participation where a traveller cannot produce valid photo ID, or does not meet a health, age or fitness requirement stated on the tour page.

8. How to request a cancellation or refund

Email hello@aminrja.com or call 7224092503, quoting:

• your booking number (from your confirmation email),
• the email address and mobile number used at checkout,
• the travel date, and
• a brief description of the reason.

9. Refund timelines

• We acknowledge every cancellation or refund request within 2 business days.
• An approved refund is initiated within 5 business days of approval. Your bank or UPI provider then typically takes a further 5–7 business days to credit it.
• Refunds are always made to the same UPI ID or bank account used for the original payment. We do not refund to a different account or instrument, and we do not store your card or UPI credentials.
• GST charged on a cancelled booking is refunded in the same proportion as the booking amount.

10. Grievances

If a cancellation or refund is not resolved to your satisfaction, you may escalate it to our Grievance Officer at grievance@aminrja.com. Full details and timelines are on our Grievance Redressal page, as required under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021.